Refund policy

Refunds & Returns Policy

All Sales Final – No Refunds

All sales are final. Because our products are offered at discounted pricing, we do not offer refunds or accept returns.

We have a zero refund policy unless your item arrives damaged, defective, or unusable, in which you will have 14 days to initiate the process.

Damaged or Incorrect Items

Please inspect your order immediately upon receiving it. If your item is defective, damaged, unusable, or you receive the wrong item, contact us right away at auraelevateshop@gmail.com so we can evaluate the issue and make it right.

If approved, we will provide instructions on how to proceed.

Items sent back to us without first contacting us will not be accepted.

Exceptions / Non-Returnable Items

We do not accept returns or offer refunds on:

  • Discounted or sale items

  • Gift cards

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

If you have questions about your specific item, please contact us before purchasing.

Exchanges

We do not offer exchanges. If your item is damaged or defective, please contact us within 48 hours of delivery.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, in accordance with EU consumer protection laws.

To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.

Refund Processing (Damaged/Approved Cases Only)

If your damaged or defective claim is approved, we will notify you once the issue has been reviewed. If a refund is granted, it will be processed to your original payment method within 10 business days.

Please note that banks and credit card providers may take additional time to post the refund.

If more than 15 business days have passed since approval, please contact us at auraelevateshop@gmail.com